Dive deep into the heart of connecting, understanding, and thriving in interactions with others. This hands-on course invites participants to explore the principles that make or break work relationships and everyday interactions. Refine listening, responding, and feedback skills and learn how perceptions impact communication.
About the Course
Overview
There’s a lot more to interpersonal communication than you might think. If you break it down by its definition (the sending and receiving of information, emotions and meaning to arrive at shared understanding between two or more people), the concept seemingly becomes infinitely more complex. It is best achieved face to face to allow observation of powerful nonverbal messages.
This experiential course will explore the principles and processes of communication that determine success and failures at work.
Learning Objectives
At the end of this workshop, participants will be able to
- Demonstrate listening and responding skills to manage relationships
- Explore personal mental models that enhance/hinder effective communication
- Describe nonverbal behavior and its contribution to understanding
- Practice giving and receiving feedback
- Practice communication techniques for responding when in conflict
Who should take this course
Professionals in leadership roles, team members in collaborative environments, human resources personnel, and support staff all have much to gain from the information-rich, interactive nature of this course. By exploring best practices, practical strategies, and proven techniques, participants will emerge with an in-depth understanding of how to build relationships, manage conflicts gracefully, and communicate more effectively.
Current Managers
Aspiring Managers
Committee Heads
Staff Members
Leaders
Administrative/Support Staff
Project Managers
Marketing/Sales Staff
Human Resources Personnel
exclusive enrollment
Need tailored training for your team?
JHMA’s exclusive enrollment options offer a custom training experience for organizations looking to equip their teams with specific skills to use in their particular work environment. This enrollment option allows organizations to flexibly schedule private group training sessions for their employees, thus ensuring that the content is directly aligned with their unique goals and challenges.
Blended Teleconference
Classroom
Webinar
Are you considering self-contained group training for just your team? Complete this form to discover how our dedicated team can collaborate with you to deliver training that addresses your organization’s unique objectives and challenges.
What People Say
JHMA provided a top notch training and professional development seminar in an engaging and exciting way! As a former instructor myself, I could appreciate the tact, effectiveness and art form of the instructor’s delivery style.
N.K.
Program Specialist, TSA
I can honestly say that [JHMA's] work has helped to shape the culture of McNeil Technologies to one that is positive, collaborative, and open. We could not be happier with the results.
James McNeil
Ceo, McNeil Technologies, Inc.
[JHMA] designs, develops and delivers truly outstanding workshops, training and interventions... I have found no one more capable at reaching people and organizations where they are and helping them to change for the better.
James F. Garrett
Founder and former President & CEO, Sentel Corp
