Strengthen your professional image and boost your career by mastering the unspoken rules of workplace success. In this course, participants delve into the nuances of professional etiquette, learning about acceptable and exemplary workplace behavior. With content that covers topics such as the impact of etiquette on career progression and the discussion of key areas like dress codes and communication styles, participants will enhance their abilities to express themselves appropriately and project confidence. This essential workshop equips individuals with the knowledge to navigate workplace expectations for a polished and respected professional image.
About the Course
Overview
The unwritten rules of the workplace are just as relevant to your career as explicit rules and policies. It is vital that anyone interested in success quickly identify the rules that co-govern the workplace and adjust their behavior and expectations accordingly.
One particularly important set of rules is professional etiquette. In essence, everyone needs to know what represents acceptable and professional behavior, and though this varies from workplace to workplace, there are some general norms that can be expected.
This course examines a common set of unwritten rules that exist in many organizations regarding professionalism. Participants will discuss how these ideas influence recruitment, retention, and advancement of key personnel. They will also explore the specific areas of professional etiquette, such as telephone manner, dress, and style of speech, which contribute to the assessments that are made about people.
Learning Objectives
At the end of this workshop, participants will be able to
- Determine what is appropriate behavior at work
- Establish appropriate behavioral standards with internal and external customers
- Identify appropriate use of communications tools
- Express disagreement tactfully
- Share feedback appropriately
Who Should Take This Course
Ideal for those committed to career growth, this workshop explores the world of professional etiquette. Individuals entering the workforce, changing careers or joining a new company will learn to navigate the unspoken norms that influence success and relationships in the professional world. Through improved communication and behavior, they will build a much more confident personal image.
Administrative/Support Staff
Aspiring Managers
Committee Chair or Cross-functional Team Leads
Current Managers
Human Resources Personnel
Leaders at Every Level
Marketing/Sales Staff
Program Managers
Project Managers
Staff Members Who Engage in Formal and Informal Peer Coaching
Staff Members Who Interact With Internal and/or External Stakeholders
open enrollment
Enroll Today
Open enrollment provides a flexible training option for individuals and professionals seeking to enhance their skills independently. This approach allows participants from various organizations, or those self-sponsored, to register for pre-scheduled courses, offering a unique opportunity to learn alongside a diverse group of peers. LEARN MORE
1 Day
9 am - 5 pm EST
Online
Reserve your seat(s) for our scheduled open enrollment courses through the end of 2024.
Apr 25
Mastering Professional Etiquette
Online | 9:00 a.m. – 5:00 p.m. EST | Instructor-Led | $499/seat
Aug 29
Mastering Professional Etiquette
Online | 9:00 a.m. – 5:00 p.m. EST | Instructor-Led | $499/seat
exclusive enrollment
Looking for a tailored experience for your team?
Exclusive enrollment offers a tailored training experience designed specifically for organizations looking to equip their teams with specialized skills. This option allows companies to schedule private sessions for their employees, ensuring the curriculum is directly aligned with their unique goals and challenges. LEARN MORE
Blended Teleconference
Classroom
Webinar
Interested in customizing a learning experience that aligns perfectly with your team’s needs? Fill out the form to inquire about our exclusive enrollment options. Our dedicated team will work closely with you to design a training program tailored specifically to your organization’s objectives and challenges.
What People Say
JHMA provided a top notch training and professional development seminar in an engaging and exciting way! As a former instructor myself, I could appreciate the tact, effectiveness and art form of the instructor’s delivery style.
N.K.
Program Specialist, TSA
I can honestly say that [JHMA's] work has helped to shape the culture of McNeil Technologies to one that is positive, collaborative, and open. We could not be happier with the results.
James McNeil
Ceo, McNeil Technologies, Inc.
[JHMA] designs, develops and delivers truly outstanding workshops, training and interventions... I have found no one more capable at reaching people and organizations where they are and helping them to change for the better.
James F. Garrett
Founder and former President & CEO, Sentel Corp
